XYC Metalworks
FAQS
Frequently Asked Questions (FAQs)
Get Answers to Your Common Questions
Get Answers to Your Common Questions
The Frequently Asked Questions (FAQ) section of XYC Metalworks is now open for your review. Here below, we answer some of our most asked questions about our services, products, and company conditions. Our support team remains available for response when you need additional help.
Q1: What does XYC METALWORKS specialize in?
A: XYC METALWORKS specializes in custom architectural and decorative metal fabrication. We produce high-quality stainless steel, aluminum, brass, bronze, and other metal products for commercial buildings, hospitality projects, luxury residences, public spaces, and industrial applications.
Q2: Which industries do you serve?
A: We serve architects, contractors, developers, designers, and manufacturers across hospitality, transportation, commercial real estate, retail, landscape architecture, and public infrastructure.
Q1: What types of metal products do you offer?
A: Our product range includes:
Stainless steel sheet and profiles
Decorative metal panels (laser-cut, perforated, embossed, expanded, woven)
Balustrades, railings, handrails
Metal cladding and façade panels
Architectural screens, partitions, and feature walls
Customized structural and decorative metal components
Q2: Do you offer custom design and fabrication?
A: Yes. We provide full customization including bespoke patterns, surface finishes, complex shapes, structural components, and project-specific engineering solutions. You may submit drawings, sketches, or even design concepts—we’ll turn them into manufacturable products.
Q3: What materials do you commonly work with?
A: Stainless steel 304/316/316L, aluminum alloys (5000/6000 series), brass, bronze, copper, galvanized steel, and specialty metals depending on project requirements.
Q4: What material grades do you commonly use for stainless steel fabrication?
A: We primarily use 304, 304L, 316, and 316L stainless steel for architectural applications. For coastal or highly corrosive environments, 316L is recommended due to its low carbon content and enhanced corrosion resistance. Material certificates (MTC 3.1) can be provided on request.
Q5: What aluminum grades are available for façade and cladding projects?
A: We work with 5052, 5083, 5754, 6061, and 6063 depending on structural and forming requirements.
5-series (Mg-based): excellent for bending, rolling, and marine environments
6-series (Mg-Si-based): suitable for structural frames, CNC machining, and extrusion
Q6: What thickness range do you support?
A:
Stainless steel sheets: 0.5–20 mm
Aluminum sheets/panels: 1.5–8 mm
Perforated/laser-cut panels: 1–6 mm
Custom structural components: based on project design
Q7: What surface finishes can you provide for stainless steel?
A:
No.4 satin / Hairline
No.8 mirror polish
Bead-blast matte finish
Vibration finish
PVD Titanium coating (gold, black, bronze, champagne, etc.)
Etching / embossing / water ripple texture
Q8: What coatings are recommended for aluminum on façade applications?
A:
PVDF coating : excellent UV and corrosion resistance
Powder coating: durable and cost-effective for interior & light exterior use
Anodizing: architectural-grade AA15–AA25 for anodized colors or metallic finish
Q1: What is your minimum order quantity (MOQ)?
A: MOQ varies by product type and complexity. Standard items require lower MOQ, while bespoke architectural components may require higher quantities. Small samples or mock-ups can be produced on request.
Q2: How can I request a quotation?
A: Send us your drawings (PDF/CAD), material requirements, finish preference, quantities, and any technical details. Our engineering and sales team will review the information and provide a detailed quotation within 24 hours.
Q3: Do you provide samples or mock-ups?
A: Yes. Sample pieces or full-size mock-ups are available for surface finish confirmation, structural evaluation, and project approvals. Sample cost varies depending on complexity and materials.
Q4: Can you assist with shop drawings?
A: Absolutely. We can prepare shop drawings, fabrication drawings, installation diagrams, and technical documents for approval before production begins.
Q5: What fabrication processes do you support?
A: Our capabilities include:
CNC laser cutting, fiber laser cutting
CNC bending, forming, rolling (up to large-radius curves)
TIG/MIG welding, robotic welding
Metal stamping, punching, embossing
Surface finishing: brushing, mirror polishing, bead blasting, powder coating, anodizing, PVD coating
Assembly of complex architectural modules
Q6: What are your tolerances for architectural metalwork?
A: Standard tolerances follow ISO 2768-m or GB/T 1804-m unless otherwise specified.
Typical values:
Cutting tolerance: ±0.2–0.5 mm
Bending tolerance: ±1.0 mm
Panel flatness: ≤ 2 mm / meter (depending on material and thickness)
Q1: Do you support international shipping?
A: Yes. We export worldwide and can coordinate sea freight, air freight, or express delivery. We handle packaging, documentation, and export procedures to ensure smooth delivery.
Q2: What is your general production lead time?
A: Lead time depends on order volume and complexity:
Standard items: 1–3 weeks
Custom metalwork: 3–8 weeks
Large façade or architectural projects: lead time varies and will be confirmed during quotation
Q1: Do you provide installation services?
A: We provide installation assistance, technical guidance, and on-site support for large projects. We also work with qualified installation partners when full installation services are required.
Q2: How do I maintain metal products?
A: Maintenance depends on the material and finish:
Stainless steel: Clean routinely with mild detergent; avoid abrasive cleaners.
Aluminum: Rinse with water; protect coated or anodized surfaces from scratching.
Copper & brass: Natural patina is normal; polishing is optional if a bright finish is desired.
We can provide a maintenance guide for each project.
Q3: Do you provide structural calculations for cladding and railing systems?
A: Yes. We can support wind-load analysis, panel thickness recommendations, bracket spacing, and fixing system design based on local building codes and engineering requirements.
Q4: Do you fabricate sub-frame and fixing systems?
A: Yes, we provide full systems including:
Aluminum / stainless steel subframes
Adjustable brackets
Anchor plates
Rivet, bolt, and concealed fixing systems
Our systems are compatible with concrete, block walls, structural steel, and composite substrates.
Q5: Can your panels accommodate integration with MEP, fire systems, or lighting?
A: Yes. We can include openings, stiffeners, access panels, and support brackets for lighting, speakers, sprinklers, ventilation grilles, and fire-rated assemblies.
Q1: How do you ensure product quality?
A: We follow a strict quality control system including material inspection, precision fabrication, welding checks, surface finishing control, and final QC before packing. Testing reports can be provided upon request.
Q2: What if the products do not match my expectations?
A: If any product does not conform to approved drawings or samples, we will provide replacement, rework, or other solutions. Customer satisfaction is our priority.
Q3: How can I contact XYC METALWORKS for support?
A: You can reach us via email, phone, WhatsApp, or our website contact form. Our team responds within 24 hours for all technical and commercial inquiries.
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